Shipping policy

1. Order Processing Time

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order. You will receive a notification when your order has shipped.
• Delays: Please note that during high-volume periods (e.g., holidays or promotions), processing times may be longer. We appreciate your patience during these times.

2. Shipping Rates & Delivery Estimates

• Penticton: All orders within Penticton qualify for Free Local Delivery, with no minimum purchase required.

British Columbia (Outside Penticton): * FREE Shipping on orders of 6 units or more.   Flat rate shipping of $15 for orders under 6 units.

 

Estimated Delivery Times: 

• Local Delivery (Penticton): Typically delivered within 1–2 business days.

• British Columbia: 2–4 business days.

• Rest of Canada: 4–10 business days.

 

Please note that delivery times are estimates and may vary depending on the shipping carrier, location, and external factors beyond our control.

3. Shipping Methods

• While we strive to offer reliable and efficient delivery, the specific shipping carrier and service used for your order may vary.

  We select the best shipping method based on several factors, including:

  • The size and weight of your package

  • Your delivery address

  • The most cost-effective and timely delivery option available for your order

  This means that while you might select a general service like "Standard Shipping" or "Expedited Shipping" at checkout, the final carrier (e.g., Canada Post, Purolator, UPS, FedEx) will be chosen by us after your order is placed to ensure efficient delivery.

  Rest assured, regardless of the carrier, all orders will receive a tracking number once shipped, allowing you to monitor your package's journey.

4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

5. Shipping Restrictions

• P.O. Boxes: We currently do not ship to P.O. boxes.
• International Shipping: We currently ship only within Canada.

6. Lost Packages

• Lost Packages: If your order is marked as delivered but you have not received it, please first check with your neighbors or local post office. If you still cannot locate your package, please contact us at kyoda@chefkazfood.com, and we will assist in tracking down your order.

7. Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Policy.

8. Contact Us

• If you have any questions about this shipping policy, please contact us at:
  • Email: kyoda@chefkazfood.com