Refund policy

REFUNDS

Thank you for shopping with us at Chef Kaz Sauce. We hope you are happy with your purchase, but if you are not completely satisfied for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

• Please inspect your order upon reception and contact us immediately at kyoda@chefkazfood.com if the item is defective, damaged or you receive the wrong item, please document the issue with a photo for our reference. We will be happy to evaluate the issue and make it right.
• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged or wrong order by our fault.
• Please note that returns will need to be sent to the following address:
• 666 Victoria Drive, Penticton BC V2A5N6 Canada.
• You can always contact us for any return question at kyoda@chefkazfood.com.
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a few days (depending on your card issuer's policies).  

• Unfortunately, we cannot accept returns on sale items or gift cards